Property management
FAQs.

As soon as we receive notice, we plan the next lease and begin marketing before move-out whenever access, condition and the current lease allow.

Our current estimate is 2-3 weeks for a properly priced, rent-ready property. Condition, location, season and applicant demand affect timing; this is not a guarantee.

We recommend a price based on comparable rentals, condition and current demand, then review inquiry and showing activity with you. You approve the asking rent.

The percentage management fee is based on rent collected. No collected rent means no percentage fee. Authorized leasing, repair and other charges may still apply.

You have 24/7 owner-portal access to available statements, income, expenses and supporting invoices. We can also provide specific reports as needed.

We manage approximately 200 units across rentals and HOA communities, including two associations. Most are residential, with some commercial properties; the total includes HOA homes.

Our standard is by the next business day for routine matters. Emergencies receive priority.

We notify you by email when a tenant gives notice and promptly when we confirm a vacancy. We move quickly while maintaining our screening standards.

For urgent threats such as fire, active flooding, serious safety issues or major property damage. We act within our emergency authority and contact you as soon as practicable.

We review credit, income and employment, rental history, available landlord references and lawful background information. Relevant court records may be verified when needed; a filing alone is not proof of wrongdoing.

Our usual credit benchmark is 620. We also verify ability to pay, rental history and relevant background information under consistent written criteria. A score alone does not determine approval.

You make the final decision with our recommendation, subject to fair housing law and consistent screening criteria. Borderline applications are discussed using documented facts, and required consumer-report notices are provided.

Yes. We have experience with Housing Choice Voucher requirements and assist on a limited basis. We review the housing authority's paperwork, inspections and payment arrangements for your property.

Yes, for ordinary pets, subject to applicable rules. Assistance-animal accommodation requests follow fair housing requirements and are handled separately from pet policies and pet fees.

We track unpaid rent, follow up and coordinate lawful lease enforcement. Collected late fees are split 50/50 between you and Clavis when authorized by the lease and law.

We discuss next steps and costs with you, coordinate required notices and provide records for the court process. Eviction follows legal procedures; legal representation and court costs are separate.

We document the issue and give a warning or formal notice as appropriate. Charges are assessed only when authorized by the lease and law; serious or repeated issues are discussed with you.

We perform at least one walkthrough each year, generally during renewal. Maintenance staff also report visible concerns during authorized service visits. These are not specialist inspections.

Promptly at move-out, with a pre-move-out walkthrough when practical and permitted. We document visible condition and identify needed work.

Typically within one week, depending on the work, access and vendor estimates. Larger projects may require more time.

A typical turnover takes 1-2 weeks. Repairs, materials, approvals and contractor availability can change the schedule.

Yes, whenever practical. We plan and schedule early to reduce downtime, subject to lawful access and the final scope after move-out.

Our standard nonemergency approval limit is $500 per incident; larger work requires approval. Necessary emergency work may exceed the limit to protect people, essential services or property, as your agreement allows.

Our standard reserve is $500 per property, unless otherwise agreed. It remains your money and helps fund authorized expenses; you remain responsible for repair costs and replenishment.

Your agreement states one agreed management percentage of rent collected. Standard placement is one month's rent; a signed annual renewal is $300. Other authorized charges are itemized in your agreement.

We send available owner funds by ACH after rent clears and authorized expenses, fees and reserves are accounted for. Your agreement states the disbursement schedule.

Our standard initial management term is one year. Your agreement states its dates and renewal terms; a separate leasing agreement has its own term.

Our standard is 60 days' written notice. Your signed agreement governs when termination takes effect, including any early-termination conditions and outstanding charges.

Yes. We review existing leases, balances, deposits, keys and maintenance records, coordinate the handoff and explain payment and service procedures to tenants.

A signed agreement, owner and tax details, insurance information, keys, current leases and deposit records, required permits and the agreed reserve. We guide you through the setup.