Submit a Repair Request

Need help with something in your rental home?

Before submitting a repair request, read through the repair advice below

Clogged Toilets

If your toilet clogs, remain calm and avoid additional flushing, as this may worsen the situation.

Equip yourself with rubber gloves and a plunger, positioning it over the drain and applying firm, rhythmic pressure. It may take a few minutes to manually work the clog through the system. You'll know you've been successful when the basin drains of water.

Clogged Sink / Shower Drains

If your sink or shower is draining slowly or has fully clogged, remove any visible debris from the drain, like hair or soap scum. Next, employ a plunger, creating a tight seal and applying steady pressure to dislodge the obstruction. For sinks, consider removing the trap and cleaning it.

If the clog persists, utilize a chemical drain cleaner cautiously, following product instructions. Alternatively, a mixture of baking soda and vinegar may dissolve minor blockages.

Electrical Outages

If you lose electrical power, begin by checking if the outage is widespread by contacting your utility company. Ensure that the circuit breakers or fuses in your electrical panel are intact and reset any tripped breakers.

If the outage is isolated to your home, inspect for any damaged wiring or appliances. Keep essential items, like flashlights and batteries, readily accessible. During extended outages, conserve battery power and refrain from opening the refrigerator unnecessarily

Hot Water Outages

Losing hot water at home is inconvenient, but troubleshooting can often resolve the issue. Initially, check the water heater's pilot light for gas heaters or the circuit breaker for electric ones. If they're off, relight the pilot or reset the breaker. Confirm that the thermostat is set to the desired temperature. For tankless water heaters, check for error codes and consult the manual. If the problem persists, inspect for leaks, and if you're uncertain or unable to fix it, get in touch with us.

HVAC Issues

When your heating or air conditioning fails, troubleshooting can often pinpoint the issue.

Start by checking the thermostat settings, ensuring they are appropriate for the season. Verify that the circuit breaker related to the HVAC system is functioning correctly, resetting it if necessary.

Examine air filters and replace them if dirty, as clogs can impede efficiency. If the problem persists, inspect for visible issues around the unit and clean any debris. If these steps prove ineffective, get in touch with us.

My maintenance issue is an emergency!

Still need help?

Access your account to connect with our team

Submit a Request

Need our help with your maintenance issue? Sign in now to submit a repair request for your rental.

Access the Portal

New Tenant?

Need help signing into your account? Call to speak with a member of our team: 717-516-1655